Refund and Returns Policy

Product Returns

If for any reason you are not satisfied with a purchase, your item(s) can be returned for a refund within 14 days of the order’s delivery date.

To facilitate a smooth return, please ensure the product is in its original condition, unworn, with tags attached, and in its original packaging. Proof of purchase or sales receipt is also a necessary.

The return of incomplete, damaged, worn, spoiled or modified products, or in any condition that Cor & Mos considers to have been used, will not be accepted, and will be returned to the customer.

How to Process a Return

• Email us at leathergoods@corandmos.com, including your name and contact details, as well as the order number, date and receipt/invoice number and then description of the returned product: ref no (code), colour, size, quantity and the reason for return.
• Receive your return label from us via email.
• Return the item with the provided label to us within three (3) working days from the day you received the return label.
• Please make sure that on the airbill and the package it is clearly stated ‘Returned Goods, No commercial value”.
• Please allow 5 working days once we receive your product for Cor & Mos to process your return.
• In case the original order was paid by cash on delivery we will need your bank account details for the refund. For all other payment methods, the refund will be executed in the same way of payment of the original order. Please allow for a further 5-7 business days for banks to clear funds on your account.

Any import taxes will be deducted from the final refund.

Return shipping costs are responsibility of the buyer unless the item is faulty or with defects. (see Returns of Defect or Incorrect Items)

Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any monies returned to you in the event you return one of our products.

Product exchange

Please note we do not accept exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Returns

For international returns, please follow the standard return procedure and ensure the product is packaged according to our instructions.

Note for Non-EU Customers: For returns outside the EU, the customer is responsible for any customs duties and taxes.

Returns of Defect or Incorrect Items

If you receive a faulty or incorrect product, please contact us via email or phone (WhatsApp) with your order number, product details, and a brief description of the issue. We will provide a return label at no additional cost. You have seven (7) days from receiving the product to return it, and we will replace it as soon as possible. Ensure it is in its original, unused condition with all packaging and tags intact. If the item is unavailable to exchange it, we will issue a full refund, with no shipping charges applied to you.

Right to Withdraw

Changed your mind? You can cancel your order before it ships by submitting a withdrawal request at leathergoods@corandmos.com.

To exercise this right, submit a written or electronic request, including your order details and contact information.

For further assistance, please reach out to us at leathergoods@corandmos.com.