Welcome to our FAQ section! We’re here to make your shopping experience as smooth as possible. Below, you’ll find answers to common questions regarding our products, craftsmanship, process and more. If you need further assistance, don’t hesitate to reach out to us, we’re happy to help!
Yes, absolutely! Just enter the recipient’s information in the shipping address and indicate in the notes that it is a gift.
Our atelier is located at Dexamenis 88, 14452 Metamorfosi, Attica, Greece. If you’re nearby, feel free to book an appointment to view our products in person. Currently, we do not have any other sales points for in-person viewing. However, you can always reach out via email with any questions you may have, and we will be happy to provide you with all the information you need.
Of course! You will receive an order confirmation via email after your purchase is complete. This will be sent to the email address you provided during the billing process. If you don’t see the confirmation in your inbox, please check your spam or junk folder. If you still can’t find it, don’t hesitate to contact us for assistance.
No, we don’t offer custom or tailor-made orders. We love design and crafting beautiful things by using complete creative freedom. We’hope you’ll find something special in our carefully curated collection.
Orders for available products are typically processed within 2-3 business days. Delivery times depend on your location: shipments within Greece usually arrive within 2-5 business days, while international orders may take 7-15 business days.
Yes, we offer international shipping to most countries around the world. We partner with reliable courier services to ensure your order arrives safely and promptly. Shipping costs and delivery times vary depending on your location; please contact us to help you about Shipping Information for detailed rates and estimated delivery schedules.
